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Terms and Conditions

TERMS & CONDITIONS

Specific to each apartment, the customer must carefully read the specific conditions for the apartment that they reserve online. Each property owner or their representative may set some specific rental payment conditions, shown on the property listing, which needs to be settled with the owner or their representative, upon receiving the rental details of the customer. When making a reservation, the customers accept the specific conditions of the apartment that they reserve. According to the legislation of the country of which the apartment is located, once the booking confirmation email has been sent by Especial Rentals, the customer may be requested to sign a lease before arrival or at the time of arrival.

Reservation and sale are final only after making the payment for the booking. The payment for the booking and the signed contract should be sent to Especial Rentals within 24 hours following a proposal of stay and rate. Beyond this deadline, the reservation cannot be guaranteed.

The apartment keys will be handed over to the customer after payment of the total rental, the ordered services and security deposit.

Changes to the booking are still subject to prevailing prices, availability and capacity of the apartment in question under the following conditions: An increase in the number of days of the booking is possible, provided that the apartment is available and after payment of the difference between the original amount paid online and the new amount to pay online in the manner provided by Especial Rentals. The customer, therefore, agrees to pay the owner or their representative the amount of the difference applicable for the rent. The decrease in the number of days of the stay is possible, only one month in advance, without refund of the original amount paid online on Especial Rentals.

Increasing the number of people staying in the apartment booked is possible, provided that the capacity of the apartment is sufficient and only after paying the difference between the original amount paid online and the new amount payable online. The customer therefore agrees to pay the owner or their representative the amount of the difference applicable for the rent.

Accommodation is offered as part of a holiday, no work or commercial activity should be carried out in the apartment

Accommodations are provided for tourism purposes only. Any commercial use or exploitation of the property is strictly prohibited. The client certifies that the rental is for tourism purposes only. Under no circumstances shall he/she establish residence at the address noted.

Especial rentals reserve the right to enter the apartment at any time for maintenance or surveillance reasons.

In case of payment of the deposit by credit card, and / or balance, and / or the security deposit, the customer expressly acknowledges by signing the sales contract, the payments to Especial Rentals were made to its request the use of his personal card, and with his personal authorization. The customer waives any claim to the levies, the sale taking place by mutual agreement, the amount corresponding to the provision purchased and consumed.

The client expressly acknowledges that any/all payments made by credit card to Especial Rentals (including rental fees, security deposit and/or additional services) are authorized and made at his/her request using his/her personal credit card details. The client renounces the right to dispute any payment which corresponds to services and amounts noted above.

CLIENT RESPONSIBILITIES

At least one week before arrival, the customers must inform the owner or their representative of their estimated time of arrival, specifying flight/ train/car schedules, if necessary. It is forbidden to accommodate a greater number of persons than the number stated in the booking. It is forbidden to perform any illegal activity during the booking. The housing and building regulations in which the apartment is located must be abided by; in particular the rules of good neighborliness, respect for any public areas, policy compliance and waste treatment must all be respected, as well as all furniture and equipment in the building and in the apartment.

At departure the client must leave the apartment in the order in which it was found. The client must ensure that the apartment is vacated in the same order that he found it upon arrival. If the apartment is found in a state of disorder, the cleaning will be billed to the client at a cost of 80€ per hour for a minimum of 1 hour.

The customer is responsible for any damage, loss or damage to the apartment or its contents, which occurred during his/her stay. Repairing all damage found will be responsible and will be subject to a deduction from the security deposit or additional fees charged to the customer if the repair of damage exceeds the amount of the security deposit. The accommodation is not allowed, any cigarette burn, however small, will result in the payment of compensation that is at least 300 € and will be deducted from the security deposit.

The customer is solely responsible for any loss, damage, or theft of his personal affairs, or business owned by third persons accompanying him, invited or present in the apartment, including valuables left without surveillance in the apartment including during its presence in the scene. It must respect the usual safety precautions including ensuring always close the door of the apartment key when it comes out and to close the windows and shutters to prevent intrusion.

Especial Rentals assumes no responsibility for the loss, deterioration or theft of personal effects belonging to the client, any third party or the guest. This disclaimer includes any object of value left in the apartment without supervision, even if the client is present. The client must take all necessary security precautions such as closing and locking all the doors and windows upon leaving the apartment to avoid any intrusion.

The customer is fully responsible for all damages and their direct or indirect consequences, including bodily injury, suffered in the apartment or common parts, by him/herself or by third parties and resulting from any act, omission or negligence committed by the client him/herself or by third parties. The customer or third parties expressly waive Especial Rentals and will pursue their case of any request they would do or they would suffer.

The customer must respect the rules of the building and not cause noise or other nuisances that may disturb other occupants of the building. It must respect the common areas and nothing stored outside of the apartment. The customer should not accommodate pets in the apartment during their stay without the written consent of Especial Rentals. He /She is committed to using the apartment in good faith and do nothing contrary to good morals and not use the apartment for any object with a professional or commercial, or use prohibited by law and not to sublet the apartment.

Customer acknowledges that any breach of an obligation will constitute a reason to end the tenancy. It must vacate the premises without compensation.

The client acknowledges that any violation of these obligations will lead to termination of the rental agreement. The client will vacate the premises and without compensation.

At the end of the stay, the customer acknowledges that personal belongings left in the apartment are the forgetfulness or storage without permission.

Especial Rentals cannot be held responsible for the loss of any personal effects during transfer or in their custody.

 

 

 

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